Privacy
General privacy policy for Matatoa
This policy describes, at a general level, how Matatoa may collect, use and protect personal data submitted through this website and its contact channels.
1. Scope
This policy applies to the Matatoa website, including public pages, contact forms and communications related to business inquiries, demos, diagnostics or requests for information.
2. Data we may receive
- Name, company, email address and phone number if the user shares them.
- Message content or details about the process the user wants to automate.
- Basic technical data needed to operate the site securely, such as browser information or access logs when applicable.
3. How information may be used
- Respond to inquiries, coordinate meetings or prepare proposals.
- Follow up on business or technical conversations requested by the user.
- Improve the clarity, security and operation of the site and contact channels.
- Comply with applicable legal obligations or legitimate requests.
4. Legal basis and retention
Matatoa processes information voluntarily submitted by the user in order to manage the request and maintain related communications. Data is retained for as long as reasonably necessary to respond, support business or operational follow-up, and comply with applicable legal obligations.
5. Limited sharing
Matatoa does not sell personal data. Information may be shared only with providers or platforms that support website operations, communications or contracted services, and only where reasonably necessary with appropriate safeguards.
6. Security
Reasonable technical and operational measures are used to reduce unauthorized access, improper disclosure or unintended use of information. No system can guarantee absolute security, but Matatoa aims to limit unnecessary exposure and operate with a minimization mindset.
7. Rights and requests
Users may request reasonable updates, corrections or deletion of shared data through the available contact channels, subject to legal obligations or legitimate record-keeping needs.
8. Contact
For questions about this policy or about the general handling of information shared with Matatoa, use the main website form or the published channels at www.matatoa.cl.