References Maiquel Goelzer Rinco

During my IT career I have enjoyed and contributed to my work on the following companies:
  • Nutec Informatica - Internet Service Provider - Tech Support and Customer Services - Porto Alegre - RS - www.nutec.com
  • NutecNet - Internet Service Provider - Tech Support and Data Center SysOp - Porto Alegre - RS - www.nutecnet.com.br
  • Terra Network  Internet Service Provider - Data Center SysOp and Billing Analyst - Porto Alegre -RS www.terra.com.br
  • Agency Escala Communication and Marketing - Actually now as Escala City - IT Support Officer - Porto Alegre - RS - www.escalacity.com
  • Sasipa Generation and Distribution - Potable Water and Electricity Public Services - IT Support Officer - Easter Island - Chile www.sasipa.cl
  • Ticketzone Ltd - IT Support OfficerBarnstaple - United Kingdom - www.ticketzone.co.uk

Following main contributions in the companies above:

  • Nutec Informatica S/A - This company deploy the first internet provider in Brazil with main objective deliver excellence in customer services as the First Internet Service Provider in Brazil, over the phone we monitor and deliver Internet Support to all the customers around the country, as a small starter group the company develop our group with strong customer services skills and courses related to the area. (2000)
  • NutecNet - As a joint venture between a local TV network RBS group and Nutec, the company grow and start to deliver content and deploy more departments. The company continue to develop our team with Customer Services and IT Support skills providing technical courses about Internet and all systems and services offered by the company.(2002)
  • Terra Networks - Nutecnet was Bought by Telefonica Spain group and create a new Brand "Terra" as Internet Service Provider and Content Delivery. As an expert in customer services and IT Support. I start to develop myself with technical skills related to internet services that company offers, this involves a vast of different systems at that time, like Video/Audio Stream Services, Chat/IRC, database systems, all the servers and all these systems start to run under a base of Unix SCO Systems and further migrated to a Terra customized Linux distribution. Were an unforgettable experience and big moment to learn a lot of skills about Internet Networking and Services running on Windows / Linux / Unix SCO (2004)
  •  Agency ESCALA - At this agency as IT Support Officer, I had put all my skills on work to develop a new Data Center using Windows / Macintosh / Linux Servers, providing services to internal and external clients. One of the main contributions was the design and deployment of the new data center, failover servers and network services, a big unit ups uninterrupted electrical systems to keep the agency running 24hs.
  • SASIPA - Electricity Distribution and Potable Water Public Services - Chilean Government CORFO Company - As IT Support Officer during 8 years I start to put all my skills on this Chilean Government Company and deploy a lot of technology initiatives, like integrate and networking SCADA Systems(Cooper Systems), deploy a network with 30 km range and a lot of points to communicate all electrical and potable water systems into single SCADA monitoring systems. I was on charge of the network design and some systems design used by the SCADA systems with fibre optics, all these points use different types of SCADA systems and controllers for Potable Water and Electrical Services. This main contribution results in a big reduction of electrical and potable water outages time response, as all the SCADA systems are remote controlled and can detect instant faults to act fast. Another big contribution was the fact that I implement a Cluster Fail Over System between the main office and the secondary centre of monitoring. This was a big disaster recovery solution that as reward the company provide me with Microsoft certification courses as a Virtualization Administrator. Actually I am MCITP and MCTS in Hyper-V. (2016)
  • TicketZone Ltd - Internet Tickets Sale - the Main contribution is related to deploy failover systems with an efficient run of different systems inside the company, reducing the actual downtime to almost zero. Deployment of PHP systems to interact with IBM iSeries systems and provide efficient data and reports. Also, contributions to keep the company PCI compliance and Web Sales security, deploying all the security standards required by Security Metrics US.
  • Zurich Insurance - Security Program - Chilean Server Migration to Zurich AD - Contractor 
Some company memories documents under illustrate how big were the companies who I have the pleasure to work and within the organigram, you can appreciate different departments that during the past 20 years I have been supporting and improving technologies.

Also some certificates of inside company training that I have done.
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